Shipping Information

Our current processing estimate is 1–3 Business Days.

Processing time refers to the period required to confirm, prepare, pack, and hand your order to the shipping carrier. It is separate from the delivery timeframe.

The estimated delivery timeframe begins once your order has completed processing and has been accepted into the carrier network.

Processing schedules may be affected by weekends, public holidays, and high-volume periods.

Orders placed outside normal processing periods may begin processing on the next applicable business day.

Contact us as quickly as possible if you need to cancel your order.

We may be able to cancel an order before fulfillment begins, but cancellations cannot be guaranteed once the order has entered processing.

Contact our support team immediately if you notice an incorrect shipping address.

We may be able to update the address before fulfillment. Once the order has been dispatched, we may no longer be able to modify its destination.

Our current estimated delivery timeframe is Enter your delivery estimate after processing.

Actual delivery times may vary depending on destination, carrier operations, demand, weather, and other factors.

ISKAVELO currently ships to eligible addresses within the United States.

Available shipping options for your address will be shown during checkout.

Shipping costs are calculated according to the shipping method and destination available during checkout.

The applicable shipping charge, if any, will be displayed before you complete your purchase.

Free shipping may be available during selected promotions or when the applicable order requirements are met.

Any active free-shipping promotion or minimum purchase requirement will be displayed on the website or during checkout.

Orders may be delivered using different shipping carriers depending on destination and service availability.

The final carrier may depend on destination, service availability, warehouse routing, and package size.

Yes. Once tracking becomes available, it will be sent to the email address associated with your order.

Use the tracking link included in your shipping confirmation email.

You can also visit our Track Your Order page.

Tracking does not always update continuously. There may be periods where your package is moving between carrier facilities without receiving a new scan.

It may also take some time after the shipping label is created before the first carrier update appears.

Start by checking around the delivery location, mailbox, building reception, safe-drop areas, household members, and nearby neighbors.

Carriers occasionally mark packages as delivered shortly before the final physical delivery.

If you still cannot locate the package, contact the carrier and then reach out to ISKAVELO support with your order number and tracking information.

Carrier congestion, weather, holidays, incorrect or incomplete addresses, transportation disruptions, high-volume periods, and local delivery conditions can all affect delivery times.

First review the latest tracking information and allow for any carrier updates.

If your package has exceeded the expected timeframe by an unusual amount or tracking has stopped updating, contact our support team with your order number.

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an address is incorrect, contact us immediately. Once a package has shipped, rerouting or recovering it may not be possible.

Packages may be returned because of an incorrect address, failed delivery attempts, refusal, or other carrier-related reasons.

Contact our support team if tracking shows that your order is being returned so we can review the available options.