Frequently Asked Questions

ISKAVELO is a modern skincare brand focused on elevated at-home routines, thoughtful formulas, and cosmetic treatments designed to support smoother, brighter, hydrated, and more refined-looking skin.

Our approach is built around simplicity. Instead of making skincare routines unnecessarily complicated, ISKAVELO focuses on purposeful products that can fit naturally into an everyday routine.

Start by identifying your main skincare concern and choosing the product designed around that need. If you're building a complete routine, begin with cleansing, follow with your targeted treatment or serum, and finish with hydration.

Skincare experiences vary from person to person. Factors such as skin type, routine consistency, lifestyle, and the products being used can all influence how your skin looks and feels over time.

ISKAVELO does not guarantee identical results for every user.

No. ISKAVELO products are intended for cosmetic skincare use and are not intended to diagnose, treat, cure, or prevent disease or medical skin conditions.

A simple routine generally begins with cleansing, followed by targeted products such as serums or treatments, then moisturizer.

During the daytime, finish with broad-spectrum sunscreen. Always follow the instructions provided with each individual product.

Many skincare products can be incorporated into the same routine, but compatibility depends on their specific ingredients and intended use.

Introduce new products gradually and follow the instructions provided on each product page.

This depends on the individual product. Some products are suitable for morning and evening routines, while others may have specific usage recommendations.

Always check the directions on the product page or packaging.

More product does not necessarily mean better results. Use the recommended amount listed in the product instructions and apply an even layer to the intended area.

Only use formulas specifically identified as compatible with your ISKAVELO product.

Do not assume that every serum, oil, or cosmetic formula is appropriate for every applicator or treatment system.

The ISKAVELO system is designed as part of an at-home cosmetic skincare routine, helping you apply compatible skincare formulas evenly across the intended treatment area.

Follow the usage frequency stated on the specific product instructions. Do not increase frequency simply because you want faster results.

If your skin becomes irritated or uncomfortable, stop use and allow your skin to recover.

If your product uses a cartridge identified as single-use, do not reuse it. Follow the disposal and replacement instructions included with your product.

No. Personal skincare applicators should not be shared between users. Follow the cleaning, cartridge, and hygiene instructions supplied with the product.

Use gentle, controlled pressure as directed. Applying excessive pressure does not improve cosmetic results and may increase the likelihood of irritation.

Follow the cleaning and storage instructions supplied with your specific product. Keep the applicator in a clean, dry place and replace any single-use components as instructed.

Yes. We recommend patch testing new skincare products before full application, especially if you have sensitive or reactive skin.

Discontinue use if you experience persistent irritation, discomfort, swelling, burning, or another unexpected reaction.

Seek advice from a qualified healthcare professional if symptoms are significant or do not resolve.

Do not apply products or use skincare tools on actively irritated, injured, infected, or broken skin unless the specific product instructions state otherwise and a qualified professional has advised you to do so.

If you have a diagnosed skin condition, are receiving dermatological treatment, or have concerns about how a product may interact with your current routine, speak with your dermatologist or healthcare provider before use.

No. Skin type, age, routine consistency, environment, lifestyle, and many other factors can affect cosmetic results. Individual experiences will vary.

After completing checkout, you should receive an order confirmation at the email address provided during checkout.

If you do not see it, check your spam or promotions folders before contacting support.

Contact us as soon as possible. We may be able to make changes before fulfillment begins, but modifications cannot be guaranteed once an order has entered processing or shipping.

Cancellation requests should be submitted as soon as possible. Once an order has been processed or dispatched, it may no longer be possible to cancel it.

Payments are processed through the secure payment methods available at checkout. ISKAVELO does not manually receive your complete card details through the storefront.

Shipping times vary by destination. Your estimated delivery timeframe will be provided during checkout or in your shipping confirmation.

Delivery estimates are not guarantees and may be affected by carrier delays, destination, holidays, weather, or other circumstances outside our control.

Once tracking becomes available, we'll send the information to the email address associated with your order.

You can also visit our Track Your Order page.

Tracking information may take time to update after a shipping label is created or while a package moves between carrier facilities.

If your tracking has not changed for an unusual amount of time, contact our support team for assistance.

First check around the delivery location, with household members, neighbors, building staff, and any safe locations the carrier may have used.

If the package still cannot be located, contact the carrier and then reach out to ISKAVELO support with your order number.

Eligible purchases may be returned within 30 days of delivery, subject to the conditions in our complete Returns Policy.

Contact our support team before sending anything back. Include your order number and the reason for your return so we can provide the appropriate instructions.

Review our complete Returns Policy before submitting your request.

Approved refunds are issued to the original payment method. After a refund is processed, your financial institution may require additional time before the funds appear in your account.

Contact us as soon as possible with your order number and clear photos of the item and packaging.

Our support team will review the situation and provide the appropriate next steps.

You can reach our support team at CONTACT@ISKAVELO.COM .

Please include your order number when contacting us about an existing purchase.